Add customer service dashboard component

inventory-server/dashboard/server.js

@@ -7,6 +7,7 @@
 //   /api/meta/*                → routes/meta    (was meta-server    :3005)
 //   /api/dashboard-analytics/* → routes/google  (was google-server  :3007 via Caddy /api/analytics rewrite)
 //   /api/typeform/*            → routes/typeform (was typeform-server :3008)
+//   /api/freescout/*           → routes/freescout (FreeScout + acot_phone CS report, new)
 //
 // Shared infrastructure (Phase 2 + Phase 6):
 //   - shared/auth/middleware.js  authenticate() guards /api/* (Phase 6.1/6.2 — second line of defense)
@@ -39,6 +40,7 @@ import { createKlaviyoRouter } from './routes/klaviyo/index.js';
 import { createMetaRouter } from './routes/meta/index.js';
 import { createGoogleRouter } from './routes/google/index.js';
 import { createTypeformRouter } from './routes/typeform/index.js';
+import { createFreescoutRouter } from './routes/freescout/index.js';
 
 const __dirname = path.dirname(fileURLToPath(import.meta.url));
 
@@ -76,6 +78,25 @@ const pool = createPool('DB');
 // if Redis is temporarily unavailable, and aligns with shared/db/redis.js defaults.
 const redis = createRedis();
 
+// Read-only pools for the FreeScout CS section. The .env keys use USERNAME /
+// DATABASE where createPool() reads USER / NAME, hence the overrides. Both are
+// optional: without FREESCOUT_DB_* the route isn't mounted; without
+// ACOT_PHONE_DB_* the report's phone block is null.
+const freescoutPool = process.env.FREESCOUT_DB_HOST
+  ? createPool('FREESCOUT_DB', {
+      user: process.env.FREESCOUT_DB_USERNAME,
+      database: process.env.FREESCOUT_DB_DATABASE,
+      max: 5,
+    })
+  : null;
+const phonePool = process.env.ACOT_PHONE_DB_HOST
+  ? createPool('ACOT_PHONE_DB', {
+      user: process.env.ACOT_PHONE_DB_USERNAME,
+      database: process.env.ACOT_PHONE_DB_DATABASE,
+      max: 3,
+    })
+  : null;
+
 app.use(requestLog());
 app.use(cors(corsOptions));
 app.use(express.json({ limit: '10mb' }));
@@ -91,6 +112,11 @@ app.use('/api/meta', createMetaRouter());
 // Caddy can drop the rewrite — see Caddyfile.proposed.
 app.use('/api/dashboard-analytics', createGoogleRouter({ redis }));
 app.use('/api/typeform', createTypeformRouter({ redis }));
+if (freescoutPool) {
+  app.use('/api/freescout', createFreescoutRouter({ redis, freescoutPool, phonePool }));
+} else {
+  logger.warn('FREESCOUT_DB_* not set — /api/freescout not mounted');
+}
 
 app.get('/health', (req, res) => {
   res.json({
@@ -118,6 +144,8 @@ const shutdown = async (signal) => {
   server.close();
   try { await redis.quit(); } catch { /* ignore */ }
   try { await pool.end(); } catch { /* ignore */ }
+  try { await freescoutPool?.end(); } catch { /* ignore */ }
+  try { await phonePool?.end(); } catch { /* ignore */ }
   process.exit(0);
 };
 process.on('SIGTERM', () => shutdown('SIGTERM'));